Debi, January 2016

“My father lived in Belvedere House, in the dementia unit for four years. My husband and I visited at least twice a week. In that time we never saw or heard any unkind comments or treatment to the residents. This I believe is due to the Manager employing the right staff at interviews (a very special skill). The home is kept very clean and never smelt of urine as in other homes. My husband used to work in a different care home in Sutton and often had to go to other homes in the area and he was very impressed with the Seafarers’.

“There was always plenty of activities which all residents, including those in the non dementia unit and those who had independent living, were encouraged to join in. There was never any coercion. Activities suitable for individuals’ interests were arranged whenever possible. The trips out included the Buckingham Palace garden party, river trips and Wimbledon tennis for those capable.

“The chef prepared excellent fresh food meals with plenty of choice. The menu was changed regularly and the residents were asked what food they liked and would want to see on the menu. The residents could always ask for a sandwich or salad if they didn’t want any of the choices that day.

“When my father stopped eating the staff would try to temp him with hot milk and honey or cheese and crackers to snack on. Both the care staff and the nursing staff worked at the highest standard and always kept me informed when my father was unwell or needed to see the doctor. They never took any risks if they thought he needed more medical attention. Even when my father died the staff were most attentive to me and several came to his funeral.

“I recommend The Royal Alfred Seafarers’ Society, Belvedere House and the staff without reserve.”

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